JOY CREATIONS

Cancellation & Refund Policy

JOY CREATIONS believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the

 orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant 

has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products .

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 

days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the JOY CREATIONS, it take 1-2 days for the refund to be processed to the end customer.

You can cancel items or orders by visiting the Your Orders section in Your Account.

To cancel orders that aren’t dispatched yet:

1. Go to Your Orders
   
2. Select the item you want to cancel and click Cancel items
3. Provide reasons for cancellation (optional)
4. Click on Cancel Checked Items

To cancel an order that has already been dispatched:

1. Go to Your Orders
   
2. Select the Request cancellationoption and proceed further
3. The item(s) will be returned to us for a refund (if the payment is already made)